Hi Team, I am using OTRS 2.4.7
I have customer users in 4 different countries each in different time zone accessing single otrs server. we have a dedicated Queue for each country. Service & SLA are common across the Queues.
Please let me know how can i make the SLA count In this kind of scenario. Regards, Ramana --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
