Email responses are only available when you are clicked on the articles that are "external email". Are you sure you are on the first article from the customer?
Justin Noel http://www.calendee.com On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong <[email protected]> wrote: > I create two Queues at my OTRS test system (2.4.7), and assign its > Systemaddress, and "empty answer" and "test answer" added to the queue > response [Responses <-> Queue], but there is not "Compose > Answeer(email) can let me repose all tickets at these two queues. can > you tell me what happen with these two queues and how to fix. thanks > much! > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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