Justin, Thanks for your feedback, however we fixed the performance issues. It was DNS resolution :(
Other issues still outstanding. Regards On 25 February 2010 17:22, Justin Noel <[email protected]> wrote: > Steve, > > When you created the new instance, did you use the same performance changes > from the old? > > Ticket::IndexModule > Ticket::StorageModule: > > > Did you enable Apache DBI? > > In the Admin section, check the Support Assessment link to get report on > any issues. > > Justin Noel > http://www.calendee.com > > > On Tue, Feb 23, 2010 at 9:40 AM, Stephen Hall <[email protected]> wrote: > >> Hi, >> >> We've recently upgrade from 2.3.4 to 2.4.7 and have noticed a number of >> issues. I am wondering if anyone can point me in the right direction with >> any of these: >> >> 1. Performance : we have three systems, the old system (2.3.4), a test >> system (2.4.7) and the production system (2.4.7). The production system is a >> VMWare ESX instance running with 2 x 2.6ghz CPU's and 4gb of memory, which >> is roughly double the size of the test system. However, performance on the >> production system is very slow. With average search->ticket click times of >> nearly 10s (recorded using the performance monitoring) whereas on the test >> system, and the old system it was closer to 1s. Any advice on tracking this >> down? We've checked PERL modules, configs etc, and cannot spot a difference >> between systems. Both test and prod are VMWare ESX, the old 2.3.4 system was >> physical. >> >> 2. On the AgentTicketWorkflow view tickets are not showing the Subject >> next to the ticket identifier. Whereas on the dashboard view, they do. This >> was present on the 2.3.4 system. >> >> 3. The strangest issue is opening attachments to e-mails, which results in >> a log out. When you log back in, and where applicable select your role, you >> get presented with the attachment. >> >> Any help or advice gladly received. >> >> Regards >> >> Steve >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
