I just tried with
<div title="$QData{"Owner"}">$QData{"Owner"}</div>
and it worked!
Leonardo Certuche
On 5 March 2010 13:46, Leonardo Certuche
<[email protected]>wrote:
> On http://www.mail-archive.com/[email protected]/msg28645.html they explain
> how to include the queue where the ticket belongs, I guess if you change
> Queue for Agent or Owner (or something similar) at
>
> <div title="$QData{"Queue"}">$QData{"Queue"}</div>
>
> You'll end up having a new column showing the owner of the ticket
>
> Leonardo Certuche
>
>
>
> On 5 March 2010 12:30, Myriam O'Neill <[email protected]> wrote:
>
>> Sorry I meant *agents *– as Supervisor I want to see at a glance who
>> owns what tickets to balance workloads but I want to see it in the Dashboard
>> screen
>>
>>
>>
>>
>>
>> -----Original Message-----
>> *From:* [email protected] [mailto:[email protected]] *On Behalf
>> Of *Guillaume Rehm
>> *Sent:* 05 March 2010 15:45
>> *To:* User questions and discussions about OTRS.
>> *Subject:* Re: [otrs] Dashboard layout /deleting test tickets
>>
>>
>>
>>
>> Le 05/03/2010 16:00, Myriam O'Neill a écrit :
>>
>> Hello
>>
>>
>>
>> Is it possible to change the Dashboard layout so that I can see at a
>> glance which staff are in charge of which tickets?
>>
>> It's possible to add informations in Dashboard. What do you mean by staff
>> ? I put customer info see this link :
>> http://lists.otrs.org/pipermail/otrs/2009-August/027771.html
>>
>>
>>
>> Also is it possible to delete test tickets used in the early days as they
>> are reappearing in searches?
>>
>> Use generic agent to delete these tickets.
>>
>>
>>
>>
>>
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>> --
>>
>> Guillaume REHM
>>
>> Centre de Ressources Informatiques
>>
>> Responsable Sécurité du Système d'Information (RSSI)
>>
>>
>>
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>>
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>> CONFIDENTIALITY NOTICE: This email and any files transmitted with it are
>> confidential and intended solely for the addressee. Moreover, this message
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>> transmission of which may be unlawful. If you are not the intended recipient
>> or an agent of the addressee charged with the handling or delivery of this
>> message, please notify the sender immediately and delete all copies of the
>> message from your computer systems. Please note: any views expressed in this
>> email are those of the individual sender and may not necessarily reflect the
>> views or accord with the stated policies of An Bord Pleanála.
>>
>> FÓGRA RÚIN: Tá an ríomhphost seo agus aon chomhaid atá nasctha leis faoi
>> rún agus dírithe amháin don seolaí. Lena chois sin, is féidir go bhfuil
>> eolas faoi phribhléid cuimsithe san ríomhphost seo, arbh fhéidir go mba
>> briseadh dlí a nochtadh nó a sheoladh gan údarás. Murar tusa an té ceapaithe
>> chun an ríomhphost a fháil nó ionadaí an tseolaí dírithe chun an
>> teachtairecht a láimhseáil nó a ghlacadh, ní foláir led thoil fios a chur ar
>> an seoltóir ar an bpointe agus cóipeanna an teachtaireachta ar fad a
>> ghlanadh de bhur gcórais ríomhaireachta. Tabhair faoi deara led thoil: aon
>> tuairimí nochtaithe san ríomhphost seo is iad tuairimí an tseoltóra féin
>> agus níl sé intuigthe gurb iad tuairimí An Bhord Phleanála nó go gcloíonn
>> siad le polasaithe ráite an Bhoird.
>>
>> Scanned by McAfee VirusScan
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