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Today's Topics:
1. Re: R: unable to use master/slave feature (Nils Leideck - ITSM)
2. installer.pl having error - database name (Gregory Heffron)
3. Re: installer.pl having error - database name (Guillaume Rehm)
4. How could the customers change the ticket id? (Jason)
5. Re: How could the customers change the ticket id? (listen1001)
----------------------------------------------------------------------
Message: 1
Date: Fri, 5 Mar 2010 20:45:52 +0100
From: Nils Leideck - ITSM <[email protected]>
Subject: Re: [otrs] R: unable to use master/slave feature
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hi,
try and play around with FreeTextField Number 12 ... ;-)
in example enable it for Note.
On 05.03.2010, at 16:06, CARNINO Daniele (FIAT ITEM) wrote:
I've tested this feature once, but I remember that has seemed
rather tricky to me, but working.
In order to use this feature, you need to manually open a new
ticket and set it as a master first, then link the others ticket
you wish to control to the master, which should be visible in the
link list, now.
As far as I can remember there's no way to use an existing ticket as
a master: you need to open one only for this purpose.
Anyway, is more complex to explain than to make it, believe me:
sorry for the confused explanation, d.
________________________________________
Da: [email protected] [[email protected]] per conto di
Leonardo Certuche [[email protected]]
Inviato: venerd? 5 marzo 2010 15.18
A: User questions and discussions about OTRS.
Oggetto: [otrs] unable to use master/slave feature
Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed
http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order
to take advantage of its features (announced
athttp://otrs.org/2.4/features/)
I installed the package, reload the web interface and even restarted
the OTRS service but I still don't see the master or slave options
when linking a ticket (I only see parent and child options)
I'm assuming this options are shown at
/otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket<http://index.pl?Action=AgentLinkObject&SourceObject=Ticket>
is that right? Is there something else I should do in order have
this feature working?
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
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Message: 2
Date: Fri, 5 Mar 2010 13:03:30 -0800
From: Gregory Heffron <[email protected]>
Subject: [otrs] installer.pl having error - database name
To: [email protected]
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"; Format="flowed";
DelSp="yes"
I'm trying to reinstall. But when I call installer.pl from the
browser, I get the following error in the logs:
--
installer.pl: DBI connect('database=;host=localhost;','root',...)
failed: Access denied for user 'root'@'localhost'
--
The browser kicks back this error:
--
Message: Can't connect to database, read comment!
Traceback (2916):
Module: Kernel::Output::HTML::Layout::Error (v1.176.2.17) Line: 1416
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.176.2.17)
Line: 1395
Module: Kernel::Modules::Installer::Run (v1.58) Line: 221
Module: main::GenericModules (v1.31) Line: 130
Module: /opt/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 91
--
Any ideas? I'm hoping to reinstall, since I lost my front end while
modifying .dtl files.
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Message: 3
Date: Fri, 05 Mar 2010 23:17:27 +0100
From: Guillaume Rehm <[email protected]>
Subject: Re: [otrs] installer.pl having error - database name
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
hi,
If you lost your frontend by modifying dtl files, just extract tar.gz
sources in an other location and copy all dtl files in your otrs install
dir (/opt/otrs, maybe).
I think your mysql error come from mistake in database name or password
for user root.
Try to connect to your mysql database in command line to check param
first.
First, check if mysql server is running (/etc/init.d/mysql start)
mysql -u root -p yourpassword
use otrs (if you don't change otrs database name).
Good luck
Gregory Heffron a ?crit :
I'm trying to reinstall. But when I call installer.pl from the
browser, I get the following error in the logs:
--
/installer.pl: DBI connect('database=;host=localhost;','root',...)
failed: Access denied for user 'root'@'localhost'/
--
The browser kicks back this error:
--
Message: Can't connect to database, read comment!
Traceback (2916):
Module: Kernel::Output::HTML::Layout::Error (v1.176.2.17) Line: 1416
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.176.2.17)
Line: 1395
Module: Kernel::Modules::Installer::Run (v1.58) Line: 221
Module: main::GenericModules (v1.31) Line: 130
Module: /opt/otrs/bin/cgi-bin/installer.pl (v1.31) Line: 91
--
Any ideas? I'm hoping to reinstall, since I lost my front end while
modifying .dtl files.
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Message: 4
Date: Sat, 06 Mar 2010 10:22:19 +0800
From: Jason <[email protected]>
Subject: [otrs] How could the customers change the ticket id?
To: [email protected]
Message-ID: <[email protected]>
Content-Type: text/plain; charset=GB2312
hi all:
I want some of my customers in one class,so they can view the
tickets
from others.
I use the MultiCustomerIDs.For example:
Customer A
Primary id: cusA
Sec id: web
--------
Customer B
Primary id:cusB
Sec id: web
The problem is when i use the customer web interface or email to
creat
a new ticket,i can't select the ticket id.The new ticket id always be
the customer primary id cusA.And the Customer B could see it.
There are many customers in one class,so it's difficult to set up
like
below:
Customer A
Primary id: cusA
Sec id: cusB
--------
Customer B
Primary id:cusB
Sec id: cusA
How to achieve this requirement
------------------------------
Message: 5
Date: Sat, 6 Mar 2010 10:43:34 +0800 (CST)
From: listen1001 <[email protected]>
Subject: Re: [otrs] How could the customers change the ticket id?
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="gbk"
There is a type mistake.it should be:
The?problem?is?when?i?use?the?customer?web?interface?or?email?to?createa?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?bethe?customer?primary?id?cusA.
And?the?Customer?B?could not?see?it.
?2010-03-06?10:22:19?Jason?<[email protected]>????
hi?all:
I?want?some?of?my?customers?in?one?class,so?they?can?view?the?tickets
from?others.
I?use?the?MultiCustomerIDs.For?example:
Customer?A
Primary?id:?cusA
Sec?id:??web
--------
Customer?B
Primary?id:cusB
Sec?id:?web
The?problem?is?when?i?use?the?customer?web?interface?or?email?to?creat
a?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?be
the?customer?primary?id?cusA.And?the?Customer?B?could?see?it.
There?are?many?customers?in?one?class,so?it's?difficult?to?set?up?like
below:
Customer?A
Primary?id:?cusA
Sec?id:??cusB
--------
Customer?B
Primary?id:cusB
Sec?id:?cusA
How?to?achieve?this?requirement
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End of otrs Digest, Vol 18, Issue 30
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