Hi All,
Below is solution for users who want to use SOAP API for OTRS.Below code is
written in JavaScript and Using AJAX but can be used in any web language
i.e.ASP,VB6,ASP.NET etc
1)Paste the code in notepad/wordpad and save it as HTML.
2)In Index.pl interface,sysconfig search for SOAP.Check the 2 check boxes and
enter UID and PWD as "root"(without quotation).
Ravi Shankar.Ch
function OTRSTn()
{
SoapTest1='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'<soap:Body><Dispatch xmlns="/Core">' +
'<c-gensym4
xsi:type="xsd:string">root</c-gensym4>' +
'<c-gensym6
xsi:type="xsd:string">root</c-gensym6>' +
'<c-gensym8
xsi:type="xsd:string">TicketObject</c-gensym8>' +
'<c-gensym10
xsi:type="xsd:string">TicketCreateNumber</c-gensym10>' +
'</Dispatch></soap:Body></soap:Envelope>'
return SoapTest1;
}
function OTRSTkt()
{
SoapTest2 = '
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; ' +
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";>' +
'<soap:Body><Dispatch xmlns="/Core">' +
'<c-gensym13 xsi:type="xsd:string">root</c-gensym13>' +
'<c-gensym15 xsi:type="xsd:string">root</c-gensym15>'+
'<c-gensym17
xsi:type="xsd:string">TicketObject</c-gensym17>' +
'<c-gensym19
xsi:type="xsd:string">TicketCreate</c-gensym19>' +
'<c-gensym21
xsi:type="xsd:string">TN</c-gensym21><c-gensym23 xsi:type="xsd:long">'+
document.getElementById('tktid').value +'</c-gensym23>' +
'<c-gensym25 xsi:type="xsd:string">Title</c-gensym25>' +
'<c-gensym27 xsi:type="xsd:string">Test
Ticket</c-gensym27>' +
'<c-gensym29 xsi:type="xsd:string">Queue</c-gensym29>' +
'<c-gensym31
xsi:type="xsd:string">PostMaster</c-gensym31>' +
'<c-gensym33 xsi:type="xsd:string">Lock</c-gensym33>' +
'<c-gensym35 xsi:type="xsd:string">unlock</c-gensym35>'
+
'<c-gensym37
xsi:type="xsd:string">PriorityID</c-gensym37>' +
'<c-gensym39 xsi:type="xsd:int">2</c-gensym39>' +
'<c-gensym41
xsi:type="xsd:string">State</c-gensym41><c-gensym43
xsi:type="xsd:string">New</c-gensym43>' +
'<c-gensym45
xsi:type="xsd:string">CustomerUser</c-gensym45><c-gensym47
xsi:type="xsd:string">[email protected]</c-gensym47>' +
'<c-gensym49
xsi:type="xsd:string">OwnerID</c-gensym49><c-gensym51
xsi:type="xsd:int">1</c-gensym51>' +
'<c-gensym57 xsi:type="xsd:string">UserID</c-gensym57>'
+
'<c-gensym59 xsi:type="xsd:int">1</c-gensym59>' +
'</Dispatch></soap:Body></soap:Envelope>'
return SoapTest2;
}
function OTRSTktArticle()
{
SoapTest3 ='
'xmlns:xsd="http://www.w3.org/2001/XMLSchema"; '+
'soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";> ' +
'<soap:Body><Dispatch xmlns="/Core">' +
'<c-gensym62
xsi:type="xsd:string">root</c-gensym62><c-gensym64
xsi:type="xsd:string">root</c-gensym64> ' +
'<c-gensym66
xsi:type="xsd:string">TicketObject</c-gensym66><c-gensym68
xsi:type="xsd:string">ArticleSend</c-gensym68>' +
'<c-gensym70 xsi:type="xsd:string">TicketID</c-gensym70> '+
'<c-gensym72 xsi:type="xsd:int">'+
document.getElementById('tktNo').value +'</c-gensym72><c-gensym74
xsi:type="xsd:string">ArticleType</c-gensym74> '+
'<c-gensym76
xsi:type="xsd:string">email-external</c-gensym76> '+
'<c-gensym78
xsi:type="xsd:string">SenderType</c-gensym78><c-gensym80
xsi:type="xsd:string">agent</c-gensym80>'+
'<c-gensym82
xsi:type="xsd:string">From</c-gensym82><c-gensym84
xsi:type="xsd:string">[email protected]</c-gensym84>'+
'<c-gensym86 xsi:type="xsd:string">To</c-gensym86>'+
'<c-gensym88
xsi:type="xsd:string">[email protected]</c-gensym88><c-gensym90
xsi:type="xsd:string">Cc</c-gensym90>'+
'<c-gensym92 xsi:type="xsd:string" /><c-gensym94
xsi:type="xsd:string">ReplyTo</c-gensym94>'+
'<c-gensym96 xsi:type="xsd:string" /><c-gensym98
xsi:type="xsd:string">Subject</c-gensym98>'+
'<c-gensym100 xsi:type="xsd:string">USing
SOAP</c-gensym100><c-gensym102 xsi:type="xsd:string">Body</c-gensym102>'+
'<c-gensym104 xsi:type="xsd:string">USing
SOAP</c-gensym104><c-gensym106 xsi:type="xsd:string">MessageID</c-gensym106>'+
'<c-gensym108 xsi:type="xsd:string" />'+
'<c-gensym110
xsi:type="xsd:string">Charset</c-gensym110><c-gensym112
xsi:type="xsd:string">ISO-8859-15</c-gensym112>'+
'<c-gensym114
xsi:type="xsd:string">HistoryType</c-gensym114>'+
'<c-gensym116 xsi:type="xsd:string">NewTicket</c-gensym116>'+
'<c-gensym118
xsi:type="xsd:string">HistoryComment</c-gensym118>'+
'<c-gensym120 xsi:type="xsd:string">Ravi Created
this</c-gensym120><c-gensym122 xsi:type="xsd:string">UserID</c-gensym122>'+
'<c-gensym124 xsi:type="xsd:int">1</c-gensym124>'+
'<c-gensym126
xsi:type="xsd:string">NoAgentNotify</c-gensym126><c-gensym128
xsi:type="xsd:int">0</c-gensym128>'+
'<c-gensym130 xsi:type="xsd:string">Type</c-gensym130>'+
'<c-gensym132
xsi:type="xsd:string">text/plain</c-gensym132><c-gensym134
xsi:type="xsd:string">Loop</c-gensym134>'+
'<c-gensym136
xsi:type="xsd:int">0</c-gensym136></Dispatch></soap:Body></soap:Envelope>'
return SoapTest3;
}
function SendXml(id)
{
var url="http://x.x.x.x/otrs/rpc.pl";; //x.x.x.x is server
name where otrs is residing.in local system is localhost
var xmlhttp2=new ActiveXObject("Microsoft.XMLHTTP");
xmlhttp2.open("POST",url,false);
xmlhttp2.setRequestHeader('Content-Type', 'text/xml');
xmlhttp2.setRequestHeader('SOAPAction', '/Core#Dispatch');
if(id==3)
{
var xmlArticle=OTRSTktArticle();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,3);
}
else
{
alert(xmlhttp2.responseText);
}
}
else if(id==2)
{
var xmlArticle=OTRSTkt();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,2);
}
else
{
alert(xmlhttp2.responseText);
}
}
else if(id==4)
{
var xmlArticle=OTRSTktSearch();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,1);
}
else
{
alert(xmlhttp2.responseText);
}
}
else
{
var xmlArticle=OTRSTn();
alert(xmlArticle);
xmlhttp2.send(xmlArticle)
if (xmlhttp2.Status==200)
{
alert(xmlhttp2.responseText);
GetDetailsfromXML(xmlhttp2.responseText,1);
}
else
{
alert(xmlhttp2.responseText);
}
}
}
function GetDetailsfromXML(strXml,id)
{
alert(id+"%")
var ObjDoc
ObjDoc=new ActiveXObject("Microsoft.XMLDOM")
ObjDoc.loadXML(strXml)
var nodelist
var CheckElement
var str
str=new Array()
try
{
if(id==3)
{
nodelist=ObjDoc.getElementsByTagName('s-gensym12')
if (nodelist.length>0)
{
for (i = 0 ;i<=nodelist.length - 1;i++)
{
CheckElement = nodelist[i]
alert(CheckElement.text);
document.getElementById('tktid').value=CheckElement.text
}
//For Applications in Host
}
else
{
alert('Error in retrieving data from XML-3')
}
}
else if(id==2)
{
nodelist=ObjDoc.getElementsByTagName('s-gensym3')
if (nodelist.length>0)
{
for (i = 0 ;i<=nodelist.length - 1;i++)
{
CheckElement = nodelist[i]
alert(CheckElement.text);
document.getElementById('tktNo').value=CheckElement.text
}
//For Applications in Host
}
else
{
alert('Error in retrieving data from XML-2')
}
}
else
{
nodelist=ObjDoc.getElementsByTagName('s-gensym3')
if (nodelist.length>0)
{
for (i = 0 ;i<=nodelist.length - 1;i++)
{
CheckElement = nodelist[i]
alert(CheckElement.text);
document.getElementById('tktid').value=CheckElement.text
}
//For Applications in Host
}
else
{
alert('Error in retrieving data from XML-1')
}
}
}//try
catch(e)
{
}
}
</script>
<input TYPE='button' NAME='Ajax' value='TicketNo' onClick='SendXml(1)'></input>
<input TYPE='button' NAME='Ajax2' value='TicketCreate'
onClick='SendXml(2)'></input>
<input TYPE='button' NAME='Ajax3' value='ArticleCreate'
onClick='SendXml(3)'></input>
<input TYPE='button' NAME='Ajax4' value='TktSearch'
onClick='SendXml(4)'></input>
<input TYPE='text' NAME='tktid' id='tktid' ></input>
<input TYPE='text' NAME='tktid' id='tktNo' ></input>
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