Hi, On 08.03.2010, at 21:48, Bill Matthews wrote:
> Followup question -- is it possible in that URL to specify the queue and > owner? For example the queue might be "TestQueue"? > > And for owner, is it possible to have it default to being whoever the logged > in agent is? So if I logged in as bmatthews, then I'm the default owner for > all tickets I create? > > Thanks! > > On Mon, Mar 8, 2010 at 3:16 PM, Nils Leideck - ITSM <[email protected]> > wrote: > Hi Bill, > > you could even go further if your CTI Server is really providing the same > Customer ID as used in OTRS. > You CTI Client could call a URL like the following: > > http://localhost/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=1&Subject=Phone+Note&From=01776877041 > > This would directly result in a new Phone-Ticket window pre-filled with your > Customer data - and the history of course :-) this is all possible, yes. I recommend to look into the Template Files *.dtl in Kernel/Output/HTML/Standard/ There you can modify the transfer type from post to get, temporary, to see what variables are available, sorry, I do not have them all in mind :-) You should also see: http://doc.otrs.org/2.4/en/html/c2079.html And take of only copy over the files you actually change. OTRS will automatically get the missing files from the Standard theme. This will make upgrading in a later stage much easier. Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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