Hi,
I don't know if I well understood your need.
But have a look to Ticket -> Frontend::Agent::Preferences
PreferencesGroups###CreateNextMask: to configure for all agents.
In other case, you can modify preference for each agent in Admin / Users
Regards,
Le 10/03/2010 09:31, Martignier, Philippe a écrit :
Hi there,
My agents would like to have a different nextscreen after doing an
action on a ticket.
Let's say they reply with "empty answer" they want then to go directly
to queueview and not to stay on the ticket.
It happens what wanted when we closed a ticket (go back to queueview
and not the ticket).
I search in the sysconfig for "nextscreen" but just two points that
are not for what I am describing.
Any idea?
Many thanks
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : [email protected] <mailto:[email protected]>
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