If you talk about the Email-Ticket (ticket outbound) is quite simple: you can send a mail on behalf of you support-area to a customer, put someone in cc or even in bcc and, at the same time, open a ticket. We use this in order to trace our self-triggered activities.
Ciao, d. ________________________________ Da: [email protected] [mailto:[email protected]] Per conto di manish ramteke Inviato: mercoledì 10 marzo 2010 12:51 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Email tickets Hi, Please help me with this. On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke <[email protected]<mailto:[email protected]>> wrote: Hi, What are the use cases for which one should go for creating email ticket on web interface and not phone tickets or sending a mail. Thanks and Regards, Manish Ramteke Regards, Manish Ramteke
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