Hi Reto,
Take a look in /opt/otrs/Kernel/Output/HTML/Standard# vi
AgentDashboardTicketGeneric.dtl
I found the solution in some other posts; The text in Red is additional, on our
dashboard we have the Queue name displayed as well. Change the column span as
well (also red).
<!-- dtl:block:ContentLargeTicketGenericRow -->
<dtl if ($Env{"Color"} eq "") { $Env{"Color"} = "searchactive"; }>
<tr class="$Env{"Color"}"
onmouseover="this.className='searchhighlight';"
onmouseout="this.className='$Env{"Color"}';">
<td width="10%">
<table border="0" width="100%" height="100%" cellspacing="0"
cellpadding="0">
<tr>
<td class="PriorityID-$Data{"PriorityID"}"
title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%"> </td>
<td>
<a
href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}"
onmouseover="window.status='$JSText{"Zoom"}'; return true;"
onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>
</td>
</tr>
</table>
</td>
<td width="50%">
<div title="$QData{"Title"}">$QData{"Title","70"}</div>
</td>
<td width="22%">
<a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"
onmouseover="window.status='$JSText{"Queue"}'; return true;"
onmouseout="window.status='';">
<div title="$QData{"Queue"}">$QData{"Queue","25"}</div>
</a>
</td>
<td>$QData{"Time"}</td>
</tr>
<dtl if ($Env{"Color"} eq "searchpassive") { $Env{"Color"} = ""; }>
<dtl if ($Env{"Color"} eq "searchactive") { $Env{"Color"} =
"searchpassive"; }>
<!-- dtl:block:ContentLargeTicketGenericRow -->
<!-- dtl:block:ContentLargeTicketGenericNone -->
<tr class="searchactive"
onmouseover="this.className='searchhighlight';"
onmouseout="this.className='$Env{"Color"}';">
<td colspan="4">
$Text{"none"}
</td>
</tr>
<!-- dtl:block:ContentLargeTicketGenericNone -->
Don't forget to back up your file before you make the changes.
Cheers
Mike
________________________________
Von: [email protected] [mailto:[email protected]] Im Auftrag von Reto
Müller
Gesendet: Donnerstag, 11. März 2010 16:22
An: [email protected]
Betreff: [otrs] Customize the ticket presentation in the dashboard
Is it possible to customize the dashboard to show the queue name and the state
time instead of the ticket age for the open ticket box?
In the SysConfig I found under Frontend::Agent::Dashboard the
DashboardBackend###0130-TicketOpen element but I don't know the values for Key
and Content to show the queue name and the state name.
Kind regards
Reto
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