hi Mike,
that works. thanks well.
What do you mean - is there similar config possibility for the
customer interface ?
norbert
On Mar 11, 2010, at 1:52 PM, James, Michael wrote:
Hi Norbert,
Did you check this setting?;
Ticket -> Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader:
Regards
Mike
-----Ursprüngliche Nachricht-----
Von: [email protected] [mailto:[email protected]] Im Auftrag
von Norbert Bede
Gesendet: Donnerstag, 11. März 2010 13:08
An: [email protected]
Betreff: [otrs] queue view subject
hi,
When customer sending an answer to an open ticket - then in queue view
are not showing ticket subject anymore but last added article subject.
This cause mistake in agent and also in customer interfarce.
please help.
nbe222[norbert bede]
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