In linux, you can do this. But I don't know how in Window$.
Are you sure that you edit /opt/otrs/var/cron/postmaster_mailbox ?
To edit cron files for otrs, you must edit files storred in
/opt/otrs/var/cron and restart otrs service.
Cron jobs are execute boy otrs user.
To check otrs's cron jobs in root:
crontab -l -u otrs | grep -E ^[^#]
Le 11/03/2010 14:34, -- akmych a écrit :
I use OTRS 2.4.7 for Win. It works fine, except fetches mail
automatically.
When i use "Run Now!" command via "PostMaster Mail Account", OTRS
fetches all new mail from my POP3 account.
When in cmd I type command
/C:\Program Files\OTRS\StrawberryPerl\perl\bin\perl.exe "C:\Program
Files\OTRS\OTRS\bin\PostMasterMailbox.pl"/
it receive email.
But cron job postmaster_mailbox doesn't fetches the mail although it
execute every 2 minutes.
postmaster_mailbox.dist:
*/2 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
my cronw.log:
[2010/03/11 12:38:00] state: SERVICE_RUNNING
[2010/03/11 12:38:00] checking for jobs to run
[2010/03/11 12:38:00] skip reading crontab - file unchanged
[2010/03/11 12:38:00] checking jobs at min: 38, hour: 12, day: 11,
month: 2, wday: 4
[2010/03/11 12:38:00] found job to execute:
'C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe' with
C:/PROGRA~1/OTRS/OTRS/bin/PostMasterMailbox.pl
[2010/03/11 12:38:00] executing job
C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe -
C:/PROGRA~1/OTRS/OTRS/bin/PostMasterMailbox.pl
[2010/03/11 12:38:00] Win32::Process::Create('C:\Program
Files\OTRS\StrawberryPerl\perl\bin\perl.exe', 'perl "C:\Program
Files\OTRS\CRONw\cronService.pl"
--exec=433a2f50524f4752417e312f4f5452532f537472617762657272795065726c2f7065726c2f62696e2f7065726c2e657865
--args=433a2f50524f4752417e312f4f5452532f4f5452532f62696e2f506f73744d61737465724d61696c626f782e706c20',
'.')
[2010/03/11 12:38:00] will sleep 20 seconds
[2010/03/11 12:38:00] going to start
C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe with arguments
'C:/PROGRA~1/OTRS/OTRS/bin/PostMasterMailbox.pl '
[2010/03/11 12:38:00] Win32::Process::Create('c:\system\4nt\4nt.exe',
'"4nt.exe" /C "C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe
C:/PROGRA~1/OTRS/OTRS/bin/PostMasterMailbox.pl "',
'C:/PROGRA~1/OTRS/StrawberryPerl/perl/bin')
[2010/03/11 12:38:00] Process 2248 started
[2010/03/11 12:38:00] Process 2248 finished. Exit code: 2
so it doesn't work -- and i don't know why.
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--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: [email protected]
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