Hi to everyone,
I was simply curious to know how to send an e-mail within a GenericAgent job. I
searched over the Internet but I haven't find much information about it...
We must send an e-mail to the agents only for notifying that a ticket had no
action taken from a certain number of time (looking at the creation time)
It can be both CMD or Module but I was more curious to know how to make it
with a Module, using the already existing modules.
Thank you in advance!
Danny B.
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