Can you track css files ? Use firebug to check wich css is called by
your dtl files and check if css files are in good place and if it's the
latest version.
Le 16/03/2010 18:33, Gator SLP a écrit :
Ok, i replaced the entire HTML folder and i still am no further.
Please see screenshot of whats occuring
http://img175.imageshack.us/img175/249/ticketissue.jpg
Appreciate the help so far.
thanks for any help.
Neil
On Tue, Mar 16, 2010 at 6:03 PM, Gator SLP <[email protected]
<mailto:[email protected]>> wrote:
Hello,
On Tue, Mar 16, 2010 at 4:56 PM, Guillaume Rehm
<[email protected] <mailto:[email protected]>> wrote:
Normally, if you upgrade by RPM files, you have a report after
rpm -Uvh and you have list of warnings.
An other way is to delete all /opt/otrs/Kernel/Output/HTML
files and to copy it from tar ball. But you will lost all your
theme modifications. Not settings.
Le 16/03/2010 16:28, Gator SLP a écrit :
Hello,
Thansk for reply. Can you be a bit more specific as to what
steps you took to resolve. What files did you replace. All i
can find is that the theme's are not supported from 2.3 to
2.4 so i set theme to standard but that has not fixed issue.
still getting empty tickets. i also removed the
AgentTicketQueue.pm and replaced it. That gave me the ticket
frames but no contents within each ticket are shown. Must be
something else that needs renewed.
thanks for any help.
On Tue, Mar 16, 2010 at 12:17 PM, Gator SLP <[email protected]
<mailto:[email protected]>> wrote:
Hello friends,
today on our test system i tried to upgrade OTRS. i went
from ITSM Core 1.2.2 to 1.2.3 using the packet manager.
Then i installed OTRS 2.4.7. Restarted OTRS. went back to
packet manager and it now allowed me to upgrade all
packages to 1.3.2 (general catalog, itsm core, and
addtional packages). Did another restart of otrs.
Now when i log in i have the new dashboard which shows
the brief display of the tickets but when i go to any of
our queues or click on any ticket from the dashboard i
see nothing. I just have the queue at the top and a blank
display below.
Appreciate any help or ideas as to whats gone wrong, im
unable to find anything in support doc's, hence why i ask
for your experience and knowledge.
Neil Simpson
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Bibliothèque Nationale et Universitaire de Strasbourg
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BP 51029
67070 Strasbourg
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