Hi Anshul, The most obvious way I can imagine doing this is to add a note-internal to the ticket, and then add an event based notification to inform agents of this note.
Regards, David On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal <[email protected]>wrote: > I want to exchange messages between agents without the knowledge of > customer.This should be logged into the ticket but the customer should not > know this. > The message should be passed between agents by email > Regards > > Anshul mittal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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