Christopher, Could you upload your config.pm (passwords, servernames etc omitted) so we can get a better understanding of your LDAP implementation?
Thanks, On Mon, Mar 22, 2010 at 8:56 AM, Guillaume Rehm <[email protected]>wrote: > Hi Christopher, > > Your user account does have any mail address in mail field and givenName ? > Do you use LDAP or Active Directory ? My sample is for AD. > Did you try multiple login ? For older OTRS version, you must login 2 times > to have o good account (first time OTRS will create witout login, and second > time you can login). > Try to login with an account without "accent". > > If you would like to speak in french, send me private mail. > > Hope this help. > > Le 19/03/2010 19:56, Christopher Monzon a écrit : > > > > Hello everyone, > > after entering Guillaume told me that I have a new problem: > > > > Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: > 'bonse00'!!! > > Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! > > Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! > > Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien > Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP). > > now if I completely lost > > Thanks for your answers > > [image: logo_signature] <http://www.tm4.com/> > > *Christopher Monzon* > > Technicien, Systèmes et réseaux > > 135 J.-Armand Bombardier (Suite 25) > Boucherville (Qc) Tel: (450) 645-1444 Poste : 260 > Canada J4B 8P1 Fax: (450) 645-1864 > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Guillaume REHM > Centre de Ressources Informatiques > Responsable Sécurité du Système d'Information (RSSI) > > Bibliothèque Nationale et Universitaire de Strasbourg > 5 rue du Maréchal Joffre > BP 51029 > 67070 Strasbourg > > tél: 03 88 25 28 23 > fax: 03 88 25 28 03 > mail: [email protected] > web: http://www.bnu.fr > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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