Michiel,
Thanks very much, that was exactly the solution we were looking for.
Pat
From: Michiel Beijen <[email protected]>
To: "User questions and discussions about OTRS." <[email protected]>
Date: 03/26/2010 07:06 AM
Subject: Re: [otrs] default agent list per queue
Sent by: [email protected]
Hi Patrick,
The agents that are displayed here have the queue configured under 'My
Queues' via their preferences. The agents can change this themselves,
or they can get the queues assigned by the OTRS administrator.
Hope this helps,
((enjoy))
-
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
On Wed, Mar 24, 2010 at 5:36 PM, <[email protected]> wrote:
>
> We are using OTRS 2.3.4 with ITSM 1.3 installed. I see that on many of
> our queues there will be 2 or 3 agents (out of a list of about 70) that
> automatically appear in the short list for the owner selection field (in
> the dropdown list) when creating a new incident ticket.
>
> Does anyone know where this is controlled or how to modify the short
list?
> We can click on -All- and see the entire list, but I would like to be
able
> to control which agents appear in the short list for each queue.
>
> Thanks,
>
> Pat
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
