Hi,
I've set up some custom notifications in my OTRS system, specifically to
email an internal mailing list when one of my customers opens a new
ticket. The content of the notification is some attributes (priority,
service, etc) plus the body of the new ticket.
However, these notification messages show up as a separate article in
the message zoom view on customer's interface. This is quite
superfluous, since the message only contains what's already in the ticket...
How can I stop these messages from appearing there? I'm open to any
solutions, including patching code.
Thanks in advance for your suggestions!
Jonathan
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Jonathan Clarke
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44 rue Cauchy - 94110 Arcueil - France
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Tel: +33 (0)1 55 01 04 41
Mobile : +33 (0)6 99 60 03 10
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