You change this under sysconfig -> framework or otrs ( i think ) -> core:tickets. There you have something called " Ticket::TicketnumberPosition"
This lets you deside the place of the ticketnumber in the subject. Sorry if I'm wrong but the system we are running is heavily modified. Vennlig hilsen - Best regards - Saludos Cordiales Erling Lothe IT Consultant ----- Original Message ----- From: "Norbert Bede" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Sent: Wednesday, April 7, 2010 4:00:51 PM Subject: [otrs] Get Ticket reference at the end of the email subject hi, Is there any possibilities to get #Ticket Number to the end of the subject ? OTRS now automatically put this reference to the subject as first variable. For me it is not too much important - nothing say to me in many cases - much more important for me the original subject. I'm looking for the option to get this #ID at end of the email subject. thanks norbert bede [nbe222] --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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