So, it turned out to be a small authentication/config issue. The syntax was correct but our AD user was not configured correctly.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, April 07, 2010 11:08 AM To: [email protected] Subject: otrs Digest, Vol 19, Issue 23 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Notification Event - Body comes in as attachment. (Wan-Mohamad-Yusoff, Wan-Mohamad-Azren) 2. Syncing Customers with AD through LDAP (Ryan Miguel) 3. Customer Access / Permissions to the AgentCalendar (Michael Lien) ---------------------------------------------------------------------- Message: 1 Date: Wed, 7 Apr 2010 17:38:12 +0000 From: "Wan-Mohamad-Yusoff, Wan-Mohamad-Azren" <[email protected]> Subject: [otrs] Notification Event - Body comes in as attachment. To: "[email protected]" <[email protected]> Message-ID: <350548fc523ffb4aac9b666e2b9d96e05b585c6...@gvw1161exb.americas.hpqcorp. net> Content-Type: text/plain; charset="us-ascii" Hi, I have created a new notification so that whenever an agent create a new article type note-external, customer will receive a notification in an email with the details. It works ok except that anything that I put in the notification body comes in as an attachment. Only the article notes will be in the email body. Did I miss something or is this by design? How to go about so that everything will be in the email body without any attachment. Thank you. Best regards, Azren -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100407/c1d3cdad/atta chment-0001.html> ------------------------------ Message: 2 Date: Wed, 7 Apr 2010 11:02:28 -0700 From: "Ryan Miguel" <[email protected]> Subject: [otrs] Syncing Customers with AD through LDAP To: <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" I am trying to get OTRS to pull the customers from our AD through LDAP but can't seem to get it working. I have dug through old posts and found various suggestions (such as the #UserSyncLDAPMap section at the bottom of my config) but none have seemed to work. My current config is: #----config from C:\ProgramFiles\OTRS\Kernel\config.pm---- #Enable LDAP authentication for Customers / Users $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'DC.Domain.ORG'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=users,dc=domain,dc=org'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; #The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'Otrsuser'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password'; #CustomerUser #(customer user database backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'DC.Domain.ORG', BaseDN => 'OU=staff,DC=domain,DC=org', SSCOPE => 'sub', UserDN =>'domain\Otrsuser', UserPw => 'password', }, # customer unique id CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], ], }; # UserSyncLDAPMap # (map if agent should create/synced from LDAP to DB after login) $Self->{UserSyncLDAPMap} = { # DB -> LDAP Firstname => 'givenName', Lastname => 'sn', Email => 'mail', }; # UserSyncLDAPGroups # (If "LDAP" was selected for AuthModule, you can specify initial # user groups for first login.) $Self->{UserSyncLDAPGroups} = [ 'users', ]; Thanks for your help, Ryan ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100407/84167d33/atta chment-0001.html> ------------------------------ Message: 3 Date: Wed, 7 Apr 2010 14:02:11 -0400 From: Michael Lien <[email protected]> Subject: [otrs] Customer Access / Permissions to the AgentCalendar To: "[email protected]" <[email protected]> Message-ID: <fe37aa6f15f8434ba8ffdd9852dd52445d4b44c...@oh1sv01.securedata365.local> Content-Type: text/plain; charset="us-ascii" So... after scrounging the archived list, etc throughout the net, I still can't seem to get this answered. Internally, we are only using the AgentCalendar for change requests (hardware, network, etc)... these are changes that will directly affect our customers. What I'd like to be able to do, is use the AgentCalendar in the Customer Inferface (Frontend). This way, customers can login and see if any change request are upcoming and plan accordingly. I was able to add the "Calendar" Icon to the Customer NavBar (Using Admin::Sysconfig::Ticket > Frontend::Customer::ModuleRegistration). However, attempting to access this (as the "action" / link leads to http://domain/otrs/customer.pl?Action=AgentCalendar) throws an error: Error: Module Kernel::Modules::AgentCalendar not registered in Kernel/Config.pm! This is "expected" as I know the module isn't registered for Customer use... but how would I go about doing such a thing? I still haven't been able to find a "clear" way of registering this module for use for customers... seems like it would be fairly easy. What other permission issues will I run into? Michael Lien NOC Technician SecureData365 (888) 913-3282 [email protected]<mailto:[email protected]> [cid:[email protected]] <http://www.securedata365.com/> -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100407/556f7a25/atta chment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.gif Type: image/gif Size: 2007 bytes Desc: image001.gif URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100407/556f7a25/atta chment.gif> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 19, Issue 23 ************************************ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
