Jeff
If you are using Gmail, you need to use SMTPS and not SMTP, and port 465 not 25
This is what I used when evaluating OTRS
HTH
Neil
________________________________
From: Jeffrey Willis <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Sent: Saturday, 10 April, 2010 12:16:56
Subject: Re: [otrs] auto notifcation not working
Hi David,
Thanks for your reply.
It’s set up as an SMTP gmail POP account. All other emails seem to work fine
and come from [email protected] so I’m struggling to figure out why the auto
notification isn’t working.
The tests from “admin notification” worked fine, the autoresponses work fine, I
also did a response which sent to external okay as well. It’s purely the auto
notification that isn’t working.
I’ve also checked the company spam filter as well as my outlook junkmail and
nothing there.
Any insight you or anyone else can give would be appreciated!
Cheers!
Jeff
From:[email protected] [mailto:[email protected]] On Behalf Of David
Holder
Sent: Saturday, April 10, 2010 6:09 PM
To: [email protected]
Subject: Re: [otrs] auto notifcation not working
Hi Jeff,
Can you tell us a bit more about your mail setup please? IE are these e-mails
you've described below going outside of your network? If so there may be some
junk/spam filters preventing your users from receiving mail.
Are you using SMTP or sendmail?
Regards,
David
On 10/04/2010 05:18, Jeffrey Willis wrote:
Hi all,
I read a thread in mid-March with an issue I am facing but didn’t find a
resolution to help me.
I have selected my preferred queue for notifications and selected yes in
preferences.
When I email in to the support email address it logs a ticket and autoresponds
correctly with saying the ticket’s been logged.
The ticket shows up in the queue (and in “my queues” based on my preference set
up).
I also did a test email from “admin” and it arrived okay.
The three users I’m testing who’ve all set up the same preferences do not
receive a notification of a new ticket. The system log entry below looks as if
it has sent the notifications:
Fri Apr 9 23:40:18 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket'
notification to 't...@******.com'.
Fri Apr 9 23:40:16 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket'
notification to 'j...@******.com'.
Fri Apr 9 23:40:14 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket'
notification to 'tra...@******.com'.
Fri Apr 9 23:40:10 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket'
notification to 'r...@localhost'.
Any assistance you can give at helping me resolve why we aren’t getting the
notifications would be greatly appreciated!
Cheers!
Jeff
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