Dear Philippe,
you can distinguish these tickets by looking at the 1st article type.
It can be:
1. customer email-external
2. agent email-extenal
3. customer phone.
What do you need this information for?
regards,
Anton.
13.04.2010 18:57, Martignier, Philippe ?????:
Hi there,
An important question, is there a way to identify phone tickets
against email tickets or automatic tickets generated by incoming emails?
I saw nothing
Any help very welcomed.
Cheers
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : [email protected] <mailto:[email protected]>
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
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