Hi, On 15.04.2010, at 20:30, Mikola Rose wrote:
> I recently made a change to Ticket::ViewableStateType: ‘unlock’ ‘tmp_lock’ > and added ‘lock’ so that everyone could see all locked tickets regardless of > who they were locked under in the queue views. > > As a result the Locket Tickets counter for any particular user always shows > 0. If you enter Locked Tickets, it does show only that agents locked > tickets. > > Any suggestions on how to get the counter to show the correct amount of > locket tickets for that agent? could you please file a bug entry for this issue on http://bugs.otrs.org Cheers Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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