Hi
I need to amend the order of the subject line of an Auto Response email. Currently the TicketID is automatically placed at the beginning of the subject line text as defined in the auto response. I have a client going live tonight who insists they want it at the end of the subject line. Is this possible, and will OTRS still pick it up if it is not at the start? Thanks Gordon Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL --------------------------------------------------------------------- This email message has been scanned and delivered safely by Mimecast. ---------------------------------------------------------------------
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