Hi,
have a look here
http://wiki.otrs-forum.de/index.php?title=Show_Ticket_Title_in_Customer_Interface
regards,
Anton.
19.04.2010 13:11, Max Bidlingmaier пишет:
Hello,
I got the following problem. After a ticket has been created a customer
adds a note or something to the ticket and changes/gives a new subject.
After that, agents will still get the orginial (main) subject while the
customer will be provided with the last given subject.
Is is possible to change the behaviour of the customer interface to the
one in the agent interface to allways display the original ticket subject ?
Greets
max
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