Not work Customer authentication via LDAP
In my ldap i have:
ou=gpoups whith groups list
ou=users whith users list
in groups i have
cn=customers with customers list
Now, config otrs for customers ldap authentication:
customer authentication settings:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'local_ldap_server';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=com';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=customers,ou=groups,dc=company,dc=com';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
customer user database backend and settings:
Host => 'local_ldap_server',
BaseDN => 'dc=company,dc=com',
CustomerKey => 'uid',
CustomerID => 'uidNumber',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['uid', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
],
Now, in [ Customer User Management ] i can find all users in my openLDAP server, but in
"valid/invalid" column i'm see "-" for any user.
So, customers can't login via http://otrs.company.com/otrs/customer.pl.They got
"Login failed! Your username or password was entered incorrectly." error
--
Eduard Ivanov
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