Hi, On 19.04.2010, at 10:03, Jan Johansson wrote:
> I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a > snag. > Mail seem to work, Notification goes out, incomin gtickets are pulled by > Postmaster into my queue. > When I open a ticket, I see that it was sent by > "[email protected]", just as I expect. > > But, I cannot reply to a ticket, there is no Email-address listed by Compose > Answer (email): > > What may I been missing here? I have gone over the manual this weekend, as > well as a bit of Google'ing, but no luck. you need to assign standard responses to the Queues first. This can be done in the admin area, second row "Queues & Responses". Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
