An Me wrote :
Can anybdy xplain what is the purpose of types link in admin interface
in a real world otrs environment with an example..??
Hi An,
with this you can categorize what sort of request a customer has like an
error or a wish. What types you have is up to you. Differing between
incidents and problems is common for example.
You can look at the OTRS demo installations for examples.
Regards
Alexander
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