Hi, On 28.04.2010, at 07:38, Leonardo Certuche wrote:
> When our agents click on Note they're being asked to choose a new owner of > the ticket (on 2.4.5 they appeared on Note pre-selected as owners of their > tickets) which it's kind of annoying for them, how can we avoid it? Why do you change the owner with a note ... there is a Owner view for this ... or could it be you mean the inform agent configuration? Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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