verify the LDAP module for PERL is installed and working. On Mon, May 3, 2010 at 8:48 AM, Daniele Gagliardi <[email protected]>wrote:
> Hi all, > I've installed OTRS 2.4.7 on my Windows XP laptop. > I've configured my OTRS installation to authenticate customers both on OTRS > database and our internal company LDAP, setting configuration in > Kernel/Config/Defaults.pm following instruction on administration manual > (page 114 on pdf) and > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219 > (customizing it for customers instead of agents). > > Agents instead autyhenticate themself only on OTRS internal database. > > I can login using local OTRS db account and using LDAP account, but now > customers cannot create an account: > > OTRS fails with a web page containing the message: > > Can't use an undefined value as a HASH reference at > > C:/Programmi/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/Web/InterfaceCustomer.pm > line 555, <DATA> line 275. > > In C:\Programmi\OTRS\OTRS\var\log\otrs.log there is no other > information. > > I guess there is some ambiguity in Perl code but I cannot find it? Or > maybe I did something wrong with my configuration. > > What should I check to solve this problem? > > Thanks for your response > > Daniele Gagliardi > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
