Hi James, you need to configure also the database backend to retrieve
informations of your customer on LDAP.
Search for the section starting with:
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} =
Name => 'Database Backend',
Module => 'Kernel::System::CustomerUser::DB',
and comment it (this is the default backend on OTRS DB), and then
uncomment and configure follwing section starting with:
CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
You can also have multiple customer backends: you only need to change
$Self->{CustomerUser} setting a progressiva number 1,2... (
$Self->{CustomerUser1}, $Self->{CustomerUser2},...) and configuring each
section.
You fill find more on
http://doc.otrs.org/2.3/en/html/x1638.html#multiple-customer-backends
Bye
Daniele
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