Hello all,
We are implementing OTRS for our support department. We are very
dependent on tracking issues and responding via email. We have set up
some filters that allow us to update a ticket's status with an email
response, but I am hoping to be able to do more.
Is there a Header that can be set somehow that will automatically add to
the Accounted time when a response is received via email?
I would like to be able to add time to the ticket accounted time by
putting some value in an email response.
I don't see any headers in the postmaster filter (2.4.7 on windows) that
can be set to accomplish this. Is there a hidden filter that can be set?
In a related question, I am hoping to set the owner of new tickets
created via email by putting the information in the body of the email.
I do not see a way to use a value found by a filter as the data for the
X-header I am trying to set. Is this possible?
Thanks a lot!
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
