HI, On 07.05.2010, at 16:24, Silver springs wrote:
> I have created some FAQ articles with attachments. Now, when I want to reply > to a ticket, I click on Compose answer and it takes to a screen where we can > type in the reply. There is a link for FAQ in the reply section and if I > want to insert some article from FAQ which is having an attachment and select > the article , it would only show the content of the article in the reply but > not attachment. Could anyone please let me know how I can include FAQ > articles with attachments in my reply . This is not possible with the current version of our FAQ. I would suggest to search for an entry in the BugZilla and to subscribe or, if you cannot find such a request, create a new entry. I am sure this will be heard and included in a next version of the FAQ module. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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