Hi All,
I’m having a issue with the customer ‘Submit a follow up message’ option, this
is how my issue begins, I have several queues eg :- CCBS and ROAM now customer
can create ticket under those 2 queues but agent will move the tickets from
above mention queue to a another queue call IMPL which customer has ro in to
that queue, if customer has rw permission to IMPL queue he can ‘Submit a follow
up message’ but if customer has ro permission he cannot ‘Submit a follow up
message’ because that option is not available for customer. But what I want is
that, is their a way to active ‘Submit a follow up message’ option for ro
queues for customers.
Thanks you
Lakshan
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