Hello, Following these instructions, configItems are not accessible, the error:
Got no EncodeObject ! at ../ ..//Kernel/System/General Catalog.pm line 86 Migration steps to version 2.3 worked well, but the way to 2.4 fails Thank you Un saludo Manuel Fernández Panzuela 2010/5/12 Udo Bretz <[email protected]> > No there is no ITSMUpgrade2.0 package, but you need to do it step by > step, as described in the ITSM 2.0 INSTALL file: > > Upgrade > ======= > > If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at > this FAQ > article to upgrade your system to OTRS::ITSM 1.2 first, before you > upgrade to > OTRS::ITSM 2.0: > > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 > > If you have OTRS::ITSM 1.2 installed, you first need to upgrade your > OTRS Framework > to OTRS 2.4. After that, you can follow the steps in section 2 of this > document > (Installation OTRS::ITSM 2.0). You can find more information in this FAQ > article: > > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345 > > If you have OTRS::ITSM 1.3 installed, you first need to upgrade your > OTRS Framework > to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can > follow the > steps in section 2 of this document (Installation OTRS::ITSM 2.0) > > > > > > > On 12.05.2010 17:42, Manuel Fernández Panzuela wrote: > > Than you UDO !!! > > I arises doubt about upgrading from OTRS 2.3 to 2.4, is the same? > > I can't find ITSMUpgrade2.0 package... > > Reading about compatibilities i've saw otrs 2.4 is only compatible only > > with ITSM 2.0 and next versions > > > > Regards > > > > Manuel Fernández Panzuela > > > > > > 2010/5/12 Udo Bretz <[email protected] <mailto:[email protected]>> > > > > Hi Manuel, > > > > have a look at this faq article: > > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300 > > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=300> > > > > Best regards, > > Udo > > > > > > On 12.05.2010 17:11, Manuel Fernández Panzuela wrote: > > > Hi, > > > > > > I've got a problem upgrading OTRS from 2.2 to 2.3 > > > The problem occurs when i click on "details" to see ticket's > history. > > > > > > I know that ITSM 1.1.2 is not compatible with OTRS 2.3... but i > don't > > > know how to upgrade without losing data > > > How can i do it ? > > > > > > Thank you > > > > > > Manuel Fernández Panzuela > > > > > > > > > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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