Am 12.05.2010 16:21, schrieb Florian Houel: > Maybe change the group on this SPAM queue to a new "spam" group. Since no > user will have right to this, they will not see it. > > You'll probably want to keep some rights for admin people, in the > user<->group screen.
Hi Florian, but this would cause that users would not be able any more to assign a ticket to the spam-queue manually in case that they should have spam in their own queue. Or would only a "move into" right also prevent OTRS to show the tickets on the dashboard? Thanks! Regards, Ivan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
