Hi, On 17.05.2010, at 17:00, Edmond Chan wrote:
> Can we set default search template for all agents? simple question, simple answer: no What you could do is to extract a copy of en existing search template from the database and insert this details for each agent again. But this does not consider the permissions then and it is not undeleteable. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
