Hi,
On 21.05.2010, at 08:44, Steve Durbin wrote:
> OTRS 2.4.7 (and below) doesn't correctly sort tickets if multiple pages are
> shown. To demonstrate this, pick a view showing more than one page of tickets
> and note that the 1st page is sorted by priority (Down) then Age (Up). Go to
> the next page and the default sort order of Age (Up) alone will take over.
>
> It's not possible to set the default sorting to an array in the interface, so
> a workaround fix is to always sort by Priority (Down) then Age (Up) when Age
> (Up) is selected, and by Priority (Down) then Age (Down) when Age (Down) is
> selected. It's probably not a workaround that should be mainstreamed as the
> behaviour isn't obvious!
>
> To do this, we have made the following patch (in unified diff format):
>
>
> --- Ticket.pm.old 2010-05-21 16:35:10.000000000 +0100
> +++ Ticket.pm 2010-05-21 16:35:51.000000000 +0100
> @@ -3663,6 +3663,18 @@
> else {
> @SortByArray = ($SortBy);
> @OrderByArray = ($OrderBy);
> +#BCBCPATCH - Force default of age to be sorted by age within priority
> + if ($SortBy eq 'Age') {
> + if ($OrderBy eq 'Down') {
> + @OrderByArray = ('Down','Down');
> + @SortByArray = ('Priority','Age');
> + }
> + else {
> + @OrderByArray = ('Down','Up');
> + @SortByArray = ('Priority','Age');
> + }
> + }
> +#BCBCPATCHEND
> }
> for my $Count ( 0 .. $#SortByArray ) {
> if ( !$SortOptions{ $SortByArray[$Count] } ) {
>
> Hope this is helpful to others.
Could you do us a favour with having this filed as bug report as well?
Here you go: http://bugs.otrs.org
Thank you so much!
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
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