Today , our day started with a very strange issue. We are using otrs 2.4.6 over 10 months.
There has been no system update or change recently. All closed tickets are re-opened by a follow-up message with a new ticket id. and the creator is unknown. For example ; there are 15000 tickets closed upto date. Now otrs opens them as a new ticket with a follow up. Is there a place where i can check how this happened? We started to close them again since they are old tickets but they keep coming probably until otrs opens all closed tickets.. Is there a general tick somewhere or somehow tells the otrs to open all tickets like search all tickets , do a global action and re-open them? I don't think so. Any advice? Thanks & Regards, Sarper Down below is the technical report that has been generated by otrs. -- Technical Data -- * 14416 EXISTS * 49 RECENT Received: from otrs.yatpa.org ([192.168.64.32]) by IZMEX01.yatpa.org with Microsoft SMTPSVC(6.0.3790.3959); Sun, 23 May 2010 13:50:24 +0300 MIME-Version: 1.0 Subject: You got follow up! (You got follow up! (You [...]) [Ticket#2010050610000228] X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/) X-Mailer: OTRS Mail Service (2.4.5) Date: Sun, 23 May 2010 13:51:09 +0300 X-Loop: yes Message-ID: <[email protected]> To: [email protected] From: OTRS Notification Master <[email protected]> Content-Type: multipart/alternative; boundary="----------=_1274611869-1972-396" Return-Path: <> X-OriginalArrivalTime: 23 May 2010 10:50:24.0402 (UTC) FILETIME=[BF71AF20:01CAFA65] This is a multi-part message in MIME format... ------------=_1274611869-1972-396 Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable Hi OTRS, you got a follow up! OTRS Notification Master <[email protected]> wrote: <snip> > Hi OTRS, >=20=20 > you got a follow up! >=20=20 > OTRS Notification Master <[email protected]> wrote: >=20=20 > <snip> > > Hi OTRS, > >=C2=A0=C2=A0 > >=C2=A0=C2=A0you got a follow up! > >=C2=A0=C2=A0 > >=C2=A0=C2=A0OTRS Notification Master <[email protected]> wrote: > >=C2=A0=C2=A0 > >=C2=A0=C2=A0<snip> > >=C2=A0=C2=A0> Hi OTRS, > >=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up! > >=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master <[email protected]> w= rote: > >=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0<snip> > >=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS, > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up! > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master <b...@alf= emo.com.tr> wrote: > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0 > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0<snip> > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS, > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0 <snip> [1]http://otrs.yatpa.org/otrs/index.pl?Action=3DAgentZoom&TicketID=3D3719 Your OTRS Notification Master [1] http://otrs.yatpa.org/otrs/index.pl?Action=3DAgentZoom&TicketID=3D3= 719 ------------=_1274611869-1972-396 Content-Type: text/html; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset= =3Dutf-8"/></head><body style=3D"font-family:Geneva,Helvetica,Arial,sans-se= rif; font-size: 12px;">Hi OTRS,<br/><br/>you got a follow up!<br/><br/>OTRS= Notification Master <[email protected] <lt%[email protected]>> wrote:<br/><br/><snip>= <br/><div type=3D"cite" style=3D"border:none;border-left:solid blue 1.5pt;= padding:0cm 0cm 0cm 4.0pt">Hi OTRS,<br/> <br/> you got a follow up!<br/> <br/> OTRS Notification Master <[email protected] <lt%[email protected]>> wrote:<br/> <br/> <snip><br/> > Hi OTRS,<br/> > <br/> > you got a follow up!<br/> > <br/> > OTRS Notification Master <[email protected]<lt%[email protected]>> wrote:<b= r/> > <br/> > <snip><br/> > > Hi OTRS,<br/> > >=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0you got a follow up!<br/> > >=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0OTRS Notification Master <[email protected]<lt%[email protected]> = .tr> wrote:<br/> > >=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0<snip><br/> > >=C2=A0=C2=A0> Hi OTRS,<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0you got a follow up!<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0OTRS Notification Master &l= t;[email protected] <t%[email protected]>> wrote:<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0<snip><br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0> Hi OTRS,<br/> > >=C2=A0=C2=A0>=C2=A0=C2=A0>=C2=A0=C2=A0</div><br/>= <snip><br/><br/><a href=3D"http://otrs.yatpa.org/otrs/index.pl?Action= =3DAgentZoom&TicketID=3D3719" title=3D"http://otrs.yatpa.org/otrs/index= .pl?Action=3DAgentZoom&TicketID=3D3719">http://otrs.yatpa.org/otrs/inde= x.pl?Action=3DAgentZoom&TicketID=3D3719</a><br/><br/>Your OTRS Notifica=
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