If you are running under windows, make sure the user that Apache is running as has permissions to the file server. Go to control panel services, right click on Apache -> properties -> logon tab. Set a user in here. The local account does not have access to write to a network drive.
Thanks Henry Devito CCIE MCSE RHCE TTCE. River City Networks On Mon, May 24, 2010 at 11:50 AM, Alejandra Piedra < [email protected]> wrote: > Hey Everyone! > > > > I’m configuring the system so it uses a FileServer to save the attachments, > like indicated on the last e-mail. Now I’m having some difficulties > > My OTRS installation is on Windows and I’m trying to set the ArticleDir so > it has access to my FileServer. When I try to set it like > //scwsti1444/FileServer, it gives me the following error: > > directory //mycomputer/FileServer/2010/05/24/check_permissions.4228 changed > before chdir, > expected dev=2 ino=0, actual dev=-1 ino=0, aborting. at > ../..//Kernel/System/Ticket/ArticleStorageFS.pm line 48 > > > > I’ve given all access to this folder which, for testing, is located in my > computer. > > > > What else is missing? > > > > Thanks and regards > > > > María Alejandra Piedra > > Unidad de Informática y Sistemas de Información > > IICA (506) 2216-0171 > > [email protected] > > > > > > *De:* [email protected] [mailto:[email protected]] *En nombre de > *Leonardo > Certuche > > *Enviado el:* Viernes, 21 de Mayo de 2010 10:26 a.m. > *Para:* User questions and discussions about OTRS. > *Asunto:* Re: [otrs] OTRS Terms of use (Alexander Halle) > > > > Hi there, > > Alejandra, there is a sysconfig setting that allows you to store > attachments not in DB but in filesystem, where are much easier to delete. > It's at Ticket -> Core::Ticket and it's called Ticket::StorageModule ;) > > Leonardo Certuche > www.itconsultores.com.co > > On 21 May 2010 09:09, Alejandra Piedra <[email protected]> wrote: > > Hello Philippe > > I would be greatly interested in the remove attachment feature. Since some > of the attachments the users send aren't useful, it would be great if we > could just delete them and not make the database any bigger. > > If you can't share your code is there a chance you could tell where to look > into so I can make my own modifications? > > Thanks and regards > Maria Alejandra Piedra > > -----Mensaje original----- > De: [email protected] [mailto:[email protected]] En nombre de > Martignier, Philippe > Enviado el: Viernes, 21 de Mayo de 2010 08:01 a.m. > Para: '[email protected]' > Asunto: Re: [otrs] OTRS Terms of use (Alexander Halle) > > > Alexander, > > Thanks for your response, it seems so we can do what we want with OTRS :) > > I have nothing against giving our code. > > The only point is that I will not be the one who will develop that code and > can not force him to do so (but I will propose) :) > > I wanted only to be sure that there is no problem if we customize the code > in the way WE want and need. > > I put WE in capitals as this draft feature for example may not be to the > taste of others. > > The developments will be made as much as possible OUTSIDE Otrs in order to > be able to upgrade without being able to rewrite all code ... > > So I am still wondering if others could be interested by such modifications > ... > > Cheers > > Philippe > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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