Hi, First of all, we do not recommend to have a per-Agent-one-Queue concept, but this is Off-Topic here.
On 25.05.2010, at 17:07, TechFan wrote: > That is what a am starting with. . .but was really hoping to find some > documentation to help me understand all this. . . I am afraid there is none yet. While I still really like the Statistic Module in OTRS it might be easier for some cases to use external reporting suites like Crystal Reports. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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