Hi Steve, Did you try a search on the archive (like mail-archive.com/[email protected]) for something like "multiple customer id"
Basically it is permitted but I've to refresh my mind too... ;) HTH MV On Wed, May 19, 2010 at 9:16 PM, Steve Clark <[email protected]> wrote: > Hello all, > > I have installed OTRS 2.4.7 and have it functioning, but > am perplexed on how to configure it for our environment. > > We have many customers that each have many sites. > Example: > Company A HQ. > Company A site 1. > Company A site 2. > Company A site 3. > ... > Company A site 300. > > We want to keep tickets by each site but allow one user at Company A HQ > to monitor all Tickets of Company A regardless of which site. > > As I understand it when we add to the customer_company table the > customer_id must be unique, and when we add to the customer_user > the customer_id must match a customer_company.customer_id. > > How can I setup a 1 customer_user to many customer_company entries, > or do I need to look for a different TT system? > > Thanks, > > > -- > Stephen Clark > NetWolves > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: [email protected] > www.netwolves.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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