Hi, On 26.05.2010, at 00:17, boonyam wrote:
> Each time of support case reporting, the reported user is different, sending > open case notification /close case notification is important, hence, if I > create a freetext field at “phone new” for user to maintain different email > address, how to send the notification based on that email address? Is not the email address part of your customer backend details? I think you should look into Notification (Event) within the Admin column “System”. There you can send notifications (plain text) to $Customer, whatever the email is … based on your customer backend details. The event would be TicketStateUpdate … Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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