Hi,
On 02.06.2010, at 19:56, Murilo Moreira de Oliveira wrote:
> I'm evaluating OTRS and I'd like to know if it is possible to present
> different services for my clients depending on the ticket type
> selected on customer frontend (customer.pl). I've already worked on an
> ACL that relates Queues and Services, but I don't know what is the
> syntax to match ticket types. Remember that I want an ACL that applies
> on tickets not yet created (the ACL must work when tickets are been
> created). Follow the code I've tried to use, unsuccessfully.
>
> $Self->{TicketAcl}->{'ACL-RelationTypeService1'} = {
> # match properties
> Properties => {
> Frontend => {
> Action => ['AgentTicketPhone', 'AgentTicketEmail',
> 'CustomerTicketMessage'],
> },
> Type=> {
> Name => ['Incident'],
> },
> # I tried the options bellow too and nothing happens!
> # Ticket => {
> # Type => ['Incident'],
> # },
> # TicketType => {
> # Name => ['Incident'],
> # },
> },
> # return possible options (white list)
> Possible => {
> Ticket => {
> Service => ['SAP System'],
> },
> },
> };
try to exchange Type, Name with Ticket, Type as in your case the Ticket does
exist already.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
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