Tefnet Developers wrote :
[...]
Hi, I have managed to make them show up in these views, but I had to
give the user ALL (rw) permissions in groups responsible for specific
queues.
[...]
Hi Filip,
maybe the following hints are useful for you :
1. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewQueue ->
Ticket::Frontend::AgentTicketQueue###ViewAllPossibleTickets
2. http://lists.otrs.org/pipermail/otrs/2009-August/027941.html
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
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