Hi, On 10.06.2010, at 22:19, Jason Salaz wrote:
> So I have Event: TicketCustomerUpdate, State: closed successful, closed > unsuccessful, merged, open, pending close+, pending close-, pending reminder, > and removed. > The Recipient is still "Agent (All with write permissions)". > > But, I'm not receiving notification of any of the followups. I started to > assume it may have been a race condition with changing the State from new to > open the first time, so I followed up a second time after it was "open". This > didn't work, subsequent customer followups are not generating notifications. TicketCustomerUpdate means updating the customer details on the ticket, it is NOT a follow up sent by a customer ;-) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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