Hi Rui, assuming you dont want this to be for each ticket then in header section break it down by subject or email address.
then in Set section you need to use: X-OTRS-Service option. the name of the service must be spelled correctly and with the correct case (upper/lower). You can see what services you currently have under the tab Services next to the dashboard/ticket icons at the top. hope that helps you out. Neil 2010/6/11 Rui Francisco <[email protected]> > Hi, > > Is there any way to set the service field on the ticket that arrives from > email ? > > I've tried to set it up with the Postmaster filter, but its not working. > > Does anybody have a clue ? > > Thank you > > Rui > > > > > -- > Rui Francisco > Infraestruturas Aplicacionais | Applicational Infrastructures > FCCN > Av. Brasil,nº 101 > 1700-066 Lisboa - Portugal > Telefone|Phone: +351 218440100; Fax: +351 218472167 > http://www.fccn.pt > ----------------------------------------------------- > > Aviso de Confidencialidade > > Esta mensagem é exclusivamente destinada ao seu destinatário, podendo > conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada > nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, > solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o > telefone +351 218440100 devendo apagar o seu conteúdo de imediato. > This message is intended exclusively for its addressee. It may contain > CONFIDENTIAL information protected by law. If this message has been received > by error, please notify us via e-mail or by telephone +351 218440100 and > delete it immediately. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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