Thanks for a Hint I see that the "Due date" is there after installing ITSM module. I will experiment with it, just wondering how to add the notification on this "Due Date" property.
Thanks again, Petr Balazi From: [email protected] [mailto:[email protected]] On Behalf Of Marco Vannini Sent: Monday, June 14, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS issue deadlines Ok I (quite) see :) and what about triying to use additional ITSM field (provided by ITSM modules) like: Repair Start Time: Recovery Start Time: Due Date: and/or any combination of new status ? or additional fields like freetext or freetime (this last I've never used)
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