Hi Steve
in Admin->Responses, you can define different email responses.....
it's not the same...... :)
thx anyway!
El 21/06/2010 14:37, Steve Durbin escribió:
I want to add a new answer to the right panel of AgentTicketZoom
(OTRS2.4.7+ITSM1.3). Currently, I have
email-answer and phone-answer. I want to add my custom-answer.
In order to try a test first, I'd use AgentTicketCompose.pm as a template and I
created
AgentTicketComposeCustom.pm. I did modify AgentTicketZoom.pm and
AgentTicketZoom.dtl
There's no need to do this - just use the Admin->Responses to create your new
response and attach it to the required queues with Responses<->Queue. Unless I'm
misunderstanding your requirement?
Cheers,
--
Steve Durbin
Group Manager: Applications Delivery/Cyfarwyddwr Grŵp: Trosglwyddo Rhaglenni
Bridgend County Borough Council/Cyngor Bwrdeistref Sirol Pen-y-Bont ar Ogwr
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