Ok, I found the answer by changing the SendPeriod. It seems it doesn't like a period of zero, but setting it to a fraction higher (like 0.02) seems to work and it now seems to send the surveys properly. I do have 2 questions:
1) Does anyone know the default expiration time of the survey/key when sent? 2) Can this be changed, and if so, where? I looked around, but there seems to be no information available on that. Thanks. Kevin Bednar wrote: > Can anyone help with the Survey module? I have it installed, I have set > Survey::SendPeriod = 0, created a survey and assigned it to all queues > on the system, but no matter what it wont send anything after closing a > ticket. The survey is the only one in the system currently and IS marked > Master. All other mail functions on the system work, both inbound and > outbound. Any idea what's missing here? I followed the incredibly > sparse, google translated info on the web and it's not working. > Documentation really needs to be improved on some areas. I see > references in the latest manual for a CMS module, but it does'nt seem to > exist in the repository. Yet the Survey module does exist, but there is > nothing at all in docs about it. TIA to all! > > Kevin > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
